A viral Mumbai airport video showing a clash between a passenger and IndiGo staff has ignited controversy, political reactions and calls for clarity from the airline.

A video filmed at Mumbai airport has triggered sharp debate after IndiGo passenger Nazia Elahi Khan shared footage of a heated exchange with airline staff. Khan, who identifies herself as a BJP minority leader, alleged she was unfairly treated during urgent travel and accused three airline employees of singling her out. She further challenged the airline to bar her from flying, framing the incident as deliberate harassment.

The clip quickly drew criticism for the language used in her claims, with several commentators saying it injected a communal tone into what appeared to be a customer-service dispute. Congress MP Imran Pratapgarhi publicly condemned the remarks, calling them divisive and urging the airline to stand by its staff if no wrongdoing is proven.

Supporters of Khan countered that she belongs to the Muslim community herself and has earlier spoken against extremist narratives, arguing the controversy is being selectively framed. As of December 23, IndiGo had not issued an official response, leaving questions over the full circumstances of the incident unanswered.

Airport disputes are not uncommon, but the viral spread of such clips often shifts focus from service protocols to identity politics. Clear communication from airlines and timely disclosure of facts can help prevent routine disagreements from escalating into polarising public battles.